The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Hartland Ross – Mergers and Acquisitions

Jost James sits down with Hartland Ross. Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms…

Loren Williams – Retired Computers to Bridge the Digital Divide

Host Karl sits down with Loren Williams of PCs for People. After more than 25 years working for IBM and other companies that bought, sold, and leased computer equipment, Loren Williams moved to the non-profit sector joining PCs for People in 2021….

Patrick Clements & Mike Clements – Track your Most Valuable Asset: Time

Host Karl speaks with Patrick and Mike Clements of SherpaDesk.  As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful easy to use professional services automation (PSA) solution that simplifies the three core…

Anne Hall – Agreements with Ongoing Guidance and Support

Host Karl speaks with Anne Hall. Anne Hall is the owner and founder of ITagree – The Agreement Lifeguard, providing legal agreements-as-a-service globally. Anne recognized just how much IT companies struggled with customer agreements so she decided…

Donna Turgeon – Creating a Unique Channel Program for Cybersecurity

Host Karl speaks with Donna Turgeon. In her role as head of channel, Donna will lead Infosec’s channel sales team and indirect go-to-market strategy, operations and revenue globally. Donna brings 30 years’ experience driving indirect and direct…

David Charest – How to Sell More with an Engaging Email Marketing Strategy

Host Karl speaks with Dave Charest. Dave Charest is Director of Small Business Success at Constant Contact, the online marketing leader trusted by millions of small businesses. In his role, Dave acts as an educator and an advocate for small business…

Brian Laufer – Overcoming Supply Chain Issues for the MSP

Host Karl chats with Brian Laufer. Brian Laufer is the Vice President of QuoteWerks. With a background in IT consulting, software development, and government contracting, he works to ensure business owners and sales professionals have the tools they…

Frank Vitagliano – How ESG Initiatives Impact the SMB Channel

Frank Vitagliano has served as the GTDC’s chief executive officer since April 2019. His focus is on strengthening partnerships between members and vendors by addressing industry-wide issues and opportunities related to the integral role of…

Jonathan Seelig – Going beyond the public cloud with managed services on your own infrastructure

Host Karl chats with Jonathan Seelig. Jonathan Seelig is the Executive Chairman and Chief Evangelist of Ridge. He co-founded Ridge with the goal of building highly distributed cloud infrastructure, thereby enabling users to deploy cloud native…