The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Angela Schroeder – Living in Your Own Unique Genius

Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams.  With…

Richard Tallman & Michael Reeves of Bitdefender – Why do MSPs and their customers need MDR services

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender.  Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets &…

Eveline Buchatskiy – Bringing AI to The Masses with Low Code

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management.  Eveline…

Toby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP Growth

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby’s first podcast with us here:  On today’s…

Frank Raimondi – Building Cyber Hygiene with Vulnerability Management Programs

Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization…

Owen McGab Enaohwo – Get Your Employees to Document Procedures

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their…

Marnie Stockman – The Formula for Customer Success

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all – high school math students. Her passion for education and using data and humor to help others grow and succeed took…

Jeff Nevins & Josh Wittman – M365 Baselines: Automate and Standard Configurations

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software…

Heather Johnson – Hiring an MSP as a Customer

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a…