The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Brian Doyle – Get Better Customer Engagement through Business Reviews

Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But – the simple things, like checking in outside of assisting customers when not in duress, get lost. Listen in for some…

Dortha Hise: How, When, and Why to Hire a Virtual Assistant

Karl Palachuck connects with Dortha Hise to talk about virtual assistants and what they can do for you . . . even if you’re a “Type-A” business owner. Check out a few resources from Dortha to get started: VA Prep Checklist & Worksheets – if you’re…

What If Nobody Returns to the Office? Opportunity for MSPs

Karl Palachuk connects with Corey Munson of PC Matic on a topic at the back (or forefront) of everyone’s mind: What if nobody returns to the office? Corey shares some ideas and opportunities for MSPs, should this be the case. Corey Munson is Vice…

Veem CEO Marwan Forzley – Helping SMBs Get Paid

Karl was joined by Marwan, co-founder and CEO of Veem, to talk about the one thing on every business owner’s mind: where’s my money?? Doing business internationally comes with a lot of opportunity, but also potentially a lot of fees. Marwan breaks it…

Scott Sanders: Building an Online Community

Karl caught up with Scott Sanders, founder of the IT Business Owners Group to dig into the details of Scott’s online Facebook community. And – to hear about their upcoming member cruise in September 2021 so there’s plenty of time to join The IT…

Paul Green: The Unique Marketing Opportunity Created by Covid

Karl connected with Paul Green about not only how to get started (or continue) your marketing strategy as an MSP, but also how to navigate the sales climate created by COVID. Grab some free resources at his website below and catch some actionable tips…

Jim Roddy: Helping your Retail IT Channel Clients Stay Profitable and Relevent During COVID 19

Karl talked with Jim Roddy this week on the topic of the Retail IT Channel. Jim Roddy is the Vice President of Sales and Marketing for the Retail Solutions Providers Association, and he does not fall short in suggestions on how to support your clients…

Mike Semel: How Smart MSPs Reduce Their Risks

Karl and Mike get together to talk about some simple steps to lower your risks and preserve your lifestyle as a smart managed services provider. Mike Semel is a noted thought leader, speaker, blogger, and best-selling author. He is the President of…

Rayanne Buchianico Talks Financial Processes in your IT Services Firm

Karl caught up with his good friend Rayanne this week to talk about your IT Business’ Finances, updates to the PPP Loans, and your chart of accounts. Rayanne is the owner of ABC Solutions, LLC in Clearwater, Florida providing complete accounting,…