The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Frank Vitagliano – How ESG Initiatives Impact the SMB Channel

Frank Vitagliano has served as the GTDC’s chief executive officer since April 2019. His focus is on strengthening partnerships between members and vendors by addressing industry-wide issues and opportunities related to the integral role of…

Jonathan Seelig – Going beyond the public cloud with managed services on your own infrastructure

Host Karl chats with Jonathan Seelig. Jonathan Seelig is the Executive Chairman and Chief Evangelist of Ridge. He co-founded Ridge with the goal of building highly distributed cloud infrastructure, thereby enabling users to deploy cloud native…

Erin Meyers & Jadon Cruz Montero – Modern Security Operations

In this edition of SMBCP, Host Karl catches up with Jadon and Erin of Bitdefender on the latest of Modern Security Operations. Learn the differences between EDR, XDR, and MDR as we delve into why detection and response services are necassary for your…

Daniel Wang – Use Data Driven Process Automation to Move your MSP Game to a New Level

Host James chats with Daniel Wang of MSPbots. Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees. MSPbots has the…

Robert Scott – A Cloud-Based Customer Contracting Solution

Host Karl speaks with Robert Scott of Scott & Scott LLP. Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software publishers such as Adobe, IBM, Microsoft, Oracle and SAP. He…

Chase Doelling – Consolidating IT in SMB

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in…

Robert Sawyer and Daniel Daraban of Bitdefender – Become Your Customers’ Strategic Partner with XDR

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender’s GravityZone XDR (extended detection and response).  Find out what GravityZone XDR can do for your MSP business.  Robert Sawyer is…

Lee Darke – Empowering Canadian MSP’s with Professional & Modern Standards

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC’s goal is to provide a membership-based approach to industry standardization that…

Erin Meyers & Jadon Montero of Bitdefender – Introducing MDR Foundations for MSPs!

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.  …