The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Mini Episode: Karl Goes to Channel Partners!

In today’s special episode, Host Karl heads out to Channel Partner’s Las Vegas. We follow him on his adventures through the vendor hall. So what do these vendors have for sale and what socks do they have? Thank you to all vendors who participated in…

Social Media Marketing and Brand Awareness

We catch up with hosts Amy B and James!  Segment One: So what’s up with you?  Amy B is back from Channel Partners!  Here takeaway: The expo hall is multi football fields long and every third booth was a bar. — Segment Two: 5 Minutes…

Astronauts & the Easiest Security Solution

Today, our host congregate from their hotel rooms.  — Segment One: 5 Minutes with a Smart Person – Larry Mandelberg We speak with Larry Mandelberg. Larry is an effective catalyst for change who achieved new levels of efficacy and growth for…

Industry Stats…Good and Ugly (No Bad)

Segment One: What’s New in the News and Parrots on Zoom “Stats” from Syncro MSP: 603 respondents – Very unrepresentative of the MSP community.  And also, parrots talking to each other on Zoom!  — Segment Two: 15 Minutes with a Smart…

Low Hanging Fruit

Amy B and Amy L talk about the economics of small business acquisition and what’s happening in the market. Segment One: What are you up to?  We catch you up with the latest events. Coaching with ChannelWise at the ChannelPartners Conference May…

AI News and other Click-Bait

Segment One: What Are You Up To? April and May is a busy month for our hosts. Check out one of their many events! Asigra Webinar April 19th – NSITSP Insurance Webinar April 26th – NSITSP Coaching with ChannelWise at the ChannelPartners Conference…

Is the Era of the IT Generalist Behind Us?

Segment One: What’s Goin On with You? Amy’s installs windows…also what is your preferred meetings app? And while we’re on the topic of virtual meetings, we talk mics and coaching. — Segment Two: Question of the Day Which authenticator app are you…

April Fool’s Day and AI

Segment One: Amy’s First Company & Some Updates   April 1st marks the anniversary of Amy B’s first company. We discuss how she got here. — Segment Two: MSP Question of the Week & News Are you keeping an eye out for vendor errors? And one…

Navigating Introversion & MSP Blogs

This just in: James will order your pizzas for you.    Segment One: 15 Minutes w/ a Smart Person – Featuring Barbara A. Boldt Amy B. sits down with Barbara A. Boldt.  Barbara A. Boldt helps introverted tech managers, who are looking to…