The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Frank Raimondi – Building Cyber Hygiene with Vulnerability Management Programs

Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization…

Heather Johnson – Hiring an MSP as a Customer

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a…

Gil Cargill – Sales Management Process

Host Karl speaks with Gil Cargill of Cargill Consulting.  Today we discuss coaching and consulting in Sales Process Managment.  “The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management…

Susanne Tedrick – Cloud Strategy for SMBs

Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She’s also a published author, and President of CompTIA’s Advancing Tech Talent and Diversity executive council. The conversation covers all of those…

Alex Farling – Quarterly Business Reviews for MSPs

Host James speaks to Alex Farling on the QBR Process.  As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their…

Bob Coppedge – The MSP’S Survival Guide to Co-Managed IT Services

Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP’s improve their Co-Managed pratices.  …

Jeffery Ponts – Has Private Equity Been Good for The Channel Partner or Customer

Host Karl speaks with Jeffery Ponts.   Jeffery is COO and Co-Founder of Datatel Solutions Inc ( which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an…

Dave Sobel – News and Commentary in the IT Space & More!

Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast).   Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry…

CWell Marketing – Focused Marketing Made Easy

Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots…