The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Pete Matheson: Using Video to Grow your IT Business

Host Karl sat down with Pete to talk about promoting IT businesses. Pete started his own MSP in 2011. For the next near decade that business grew, hit and exceeded the magic £1m turnover mark (one million pounds revenue), grew to 16-staff, strong and…

Common Misconceptions with Google Ads

with Dylan Dahlquist dylanquestdigital ( at ) gmail.com Google’s Advertising platform is versatile, far-reaching, and pretty confusing. Sometimes getting a clear return on ad spend can feel closer to wizardry than science, but that’s why Dylan has…

Richard Tubb on Continuous Awesome Marketing

I caught up with Richard Tubb near the end of November. In addition to a general catch-up, we recorded a podcast on Marketing Tips! We did this after an experience we shared that resulted in extra bonus marketing for Richard – because he was prepared….

New Book: Tech Up or Lose Out

Karl interviews co-host James Kernan on his new book, Tech Up or Lose Out. James is the editor and publisher of the book. And, of course, he wrote a good deal of it. James calls this book the Entrepreneurs Guide to IT. The target audience is small…

How to Effectively Communicate Your Brand Story to Generate Leads

Host James Kernan interviews Sarah Hansen on Social Media Marketing. Sarah runs Hansen Collective, a firm that uses online marketing expertise to help both international and domestic clients, while also fostering a community and educating her audience…

Manuel Palachuk and the “IT Confidential”

Karl interviews Manuel Palachuk, author and coach. Manuel is introducing a new kind of interactive event call The IT Confidential. See . The new venture is a bit like a webinar/podcast with a major twist: A live audience. The goal is to take a hard…

Chris Timm’s New Book: PSA Profitability

Karl caught up with Chris Timm from Sondela Consulting. Chris has a long history in the SMB IT community. He is a former MSP owner and spent a few years at Autotask. Today Chris is a coach and thought leader around making the most of your PSA. He runs…

Using LinkedIn to Generate Leads for MSPs

Using LinkedIn to Generate Leads for MSPs with Nathaniel Freedman, Tech Pro Marketing Karl interviews Nathaniel Freedman, CEO of Tech Pro Marketing. As Nate says: You don’t want marketing help from just anyone — you want it from someone who is…

Erick Simpson on Remote Sales – an Opportunity more than a Challenge

Karl caught up with coach Erick Simpson (). He works with a lot of partners, and we talk about what partners are experiencing as the extended “work from home” world evolves. Luckily, many IT service providers are thriving and doing well helping their…