The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Sherweb Takes Office Security to the Next Level

Host Karl interviewed Guillaume Boisvert, Director for Product Innovation at Sherweb. The topic of the day is: Take Office Security to the Next Level. Guillaume has been instrumental in commercializing Sherweb’s Infrastructure as a Service solutions…

Tom Lawrence – Using YouTube to Get New Clients

Host Karl caught up with Tom Lawrence of Lawrence Technology Services. Tom runs a very successful IT consulting business – and uses YouTube as his primary marketing tool. That’s a very rare thing, but Tom’s been making videos since 2014. His channel…

The Growing Compliance Problem – Solved

Host Karl sat down with Kevin Coppins, President and CEO of Spirion. Kevin wakes up every day on a mission to protect what he knows matters most—your sensitive personal data. With a team of passionate data privacy professionals at his back, Kevin is…

Eric Anthony on “All Things MSP”

Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (). Eric also manages a YouTube Channel focused on his photography/videography hobby. Eric has been helping people with technology since high school. He has owned…

Ryan Denehy on Next-Level Outsourced IT Services

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email – not through a client-facing…

John Hammond Previews Hack_it_2021

Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl’s favorite new term: Ransomware canaries. Here we discuss the Huntress “Hack_it 2021” event, March 22-24 online. In addition to an…

Kate Frank: Let the World See the REAL YOU!

Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of marketing expertise. She has a unique ability to tap into the genius of others and get their message…

Pete Matheson – Tips on Building a YouTube Channel

Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete’s YouTube channel traffic and the lessons he’s learned. Check out Pete’s last appearance here: Basically, Pete saw great opportunities with…

Mike Semel: Security’s a New Game in 2021

Karl and Mike get together for an update on security. As you know, 2020 was quite a year. There was new legislation at the state and local levels, primarily in response to an explosion of sophisticated attacks of ransomware. We went into a good deal…