The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Yoram Baltinester on Managing Business During Times of Massive Changes We Haven’t Asked For

Host James Kernan interviewed Yoram Baltinester for this show. Yoram has been coaching and leading seminars since 1989. His fast, fierce and focused approach has earned him the nickname “The Personal Development Samurai.” While developing a…

Ryan Morris: Building a Business That Thrives

My friend Ryan Morris (from Morris Management Partners) normally hangs out on the Killing IT Podcast. But today he joined me here to talk about our industry from three different perspectives: Vendor, Distributor, and Partner. Obviously, we spent most…

Are RMM & PSA tools really necessary? with Amy Luby

Amy Babinchak is back, this time to question the relevancy of RMM and PSA tools with Amy Luby, founder of SMB Managed Services Community. The technical landscape is constantly evolving, specifically in terms of security; it’s not always a given that…

Mike Michalowicz: Profit First, and Much More

I was happy to catch up with Mike Michalowicz, author of Profit First, Surge, The Pumpkin Plan, and his newest release Clockwork. By his 35th birthday, Mike had founded and sold two companies – one to private equity and another to a Fortune 500. Today…

Talking Google Ads with Dylan Dahlquist

This week we had Small Biz Thoughts employee Dylan Dahlquist (Quest) on the show. Dylan is certified in Google Adwords and has been supporting the Small Biz Thoughts brands since 2019. Listen in to hear how he gets paid offering free services to…

From MSP to Marketers

Had a great talk with C.J. Ezell who launched his newest business, CrossBay Digital Marketing in January. His offerings include web design/hosting, reviews, and local SEO. We also talk about working specific verticals and developing a niche. C.J….

Amy Babinchak on Employee Training, Consistency, and Culture

I was very pleased to catch up with Amy Babinchak – One of the new hosts for this podcast – and talk about employee training. This podcast grew out of a series of private emails we exchanged, which grew from an unrelated topic. Here Amy spells out how…

Chip Reaves: Offer Online Training As a Service

I always like to catch up with Chip Reaves from Bigger Brains. Here we’re talking about Online Training as a Service. Chip is a 30-year IT channel veteran who has built five MSP or related businesses and sold four. He’s best known as the founder and…