The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

Liked it? Take a second to support Dave Sobel on Patreon!

All Episodes

Scott Sanders: Building an Online Community

Karl caught up with Scott Sanders, founder of the IT Business Owners Group to dig into the details of Scott’s online Facebook community. And – to hear about their upcoming member cruise in September 2021 so there’s plenty of time to join The IT…

Paul Green: The Unique Marketing Opportunity Created by Covid

Karl connected with Paul Green about not only how to get started (or continue) your marketing strategy as an MSP, but also how to navigate the sales climate created by COVID. Grab some free resources at his website below and catch some actionable tips…

Jim Roddy: Helping your Retail IT Channel Clients Stay Profitable and Relevent During COVID 19

Karl talked with Jim Roddy this week on the topic of the Retail IT Channel. Jim Roddy is the Vice President of Sales and Marketing for the Retail Solutions Providers Association, and he does not fall short in suggestions on how to support your clients…

Mike Semel: How Smart MSPs Reduce Their Risks

Karl and Mike get together to talk about some simple steps to lower your risks and preserve your lifestyle as a smart managed services provider. Mike Semel is a noted thought leader, speaker, blogger, and best-selling author. He is the President of…

Rayanne Buchianico Talks Financial Processes in your IT Services Firm

Karl caught up with his good friend Rayanne this week to talk about your IT Business’ Finances, updates to the PPP Loans, and your chart of accounts. Rayanne is the owner of ABC Solutions, LLC in Clearwater, Florida providing complete accounting,…

Eric Beller: Add Residual Income through Partnering

James Kernan met with Eric Beller about building residual income. Eric Beller is a seasoned sales leader with executive experience in managing business development and support operations for decentralized sales teams and distributors. He is senior…

Karl and Amy talk Retainers

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of “roll-over hours.” And more…

Chris Timm 2020 06

Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services business, setting up Autotask for success, and the importance of tracking time.   Chris started…

ID Agent and Vendor Support with Matt Solomon and Natasha Boyko

James Kernan meets up with Matt Solomon and Natasha Boyko discuss the evolution of ID Agent and how serious they are about supporting their vendors. ID Agent provides Dark Web Monitoring + Phishing Simulation & Security Awareness Training,…