What to Look for in a Remote Support Tool – with Dave Sobel
This SMB Community Podcast is the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.
Here, Dave talks about the core features of the SolarWinds MSP’s Take Control tool. These include one-to-many scripting and recording the control session. Take Control was built specifically for the SMB market. As Dave says, this is not an “enterprise” product watered down for SMB or a home product stretching to be the right solution.
Dave gives us a long list of questions to ask when you go shopping for a remote control tool. And, finally, Dave covers billing. After all, the bottom line is the bottom line. He covers some of the key elements of squeezing as much money as possible with the right remote control tool.
And of course he touches on the questions of security, performance, and managing all clients and devices from a single dashboard.
I was surprised to learn about some of the cool features he mentions, including adjusting the amount of bandwidth used, recording sessions with notes, and managing multiple sessions at the same time. It’s ironic that I use this tool and didn’t realize how little I have actually been using.
Bottom line: I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.
Future topics in this podcast series include:
– Making Money – Break Fix vs. Managed Services – Implementing Your Cloud Services Bundle – Remote Control – A New Hope for Security – Manage the Customer Experience/Manage the Customer Relationship – Remote Control as the Ultimate Sales Tool
Tune in next Thursday for episode two!
Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control
Watch the video podcast:
This interview is about 15 minutes.
Audio Listen to the Podcast.