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Tues Nov 19 2019: CompTIA’s Industry Outlook, Pew Research Data, & Forrester predictions: What does it mean?

Three studies out, but with one consistent theme.   We dive into:

  •   CompTia’s IT Industry Outlook 2020

https://www.comptia.org/content/research/it-industry-trends-analysis

  • Pew Research Data on sentiment about tech

https://www.technologyreview.com/f/614720/privacy-pew-research-data-collection-big-tech-facebook-google-apple/

AND

  • Forrester tells us calls centers are moving away from outsourcing. 

Predictions 2020: Artificial Intelligence (AI) and Customer Service

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